Your electricity distribution company (DISCO) plays a crucial role in ensuring power gets to your home or business. While platforms like LightNG make electricity bill payments seamless, some services are strictly handled by DISCOs.
There are 11 electricity distribution companies in Nigeria, each covering specific regions. If you ever face electricity-related issues, it’s important to know when to reach out to your DISCO instead of a utility payment platform.
Here are five key situations where only your DISCO can assist you.
1. Getting a Prepaid Meter
Prepaid meters are designed to help you better manage your electricity consumption, ensuring you pay only for what you use. Although the government is actively promoting mass metering, only licensed electricity distribution companies have the authority to issue these meters.
To apply, visit your nearest DISCO office or complete an online application on their official portal. Keep in mind that platforms like LightNG facilitate bill payments, but acquiring a meter is strictly handled by your distribution company.
If you need more guidance on the prepaid meter application process, reach out to your DISCO or visit their official website.
2. Activating Your Prepaid Meter
After successfully installing your prepaid meter, you’ll need to activate it using a set of 20-digit activation codes. These codes are generated exclusively by your electricity distribution company.
The good news? You don’t necessarily have to visit their office for this. Most DISCOs can send the activation codes via email or phone once you provide the necessary details.
Once you receive the codes, simply enter them into your meter, and you’re all set!
3. Updating the Name on Your Meter
Meters are typically registered in the name of the person who initially applied for them. However, situations may arise where you need to change the registered name, such as after purchasing a property or inheriting a meter.
Unlike bill payments, which can be done via LightNG, this is one of those instances where you’ll need to visit your DISCO’s office. They will request supporting documents before processing the name change.
Be sure to ask for the specific requirements ahead of your visit to make the process smoother.
4. Verifying and Resolving Meter DebtI
If you’ve ever received an unexpected debt notice on your prepaid meter, you’re not alone. Sometimes, previous tenants or owners might have accumulated unpaid bills, which could reflect on the meter balance.
In cases like this, your DISCO is the only entity authorized to provide a breakdown of the charges and guide you on how to resolve them.
If you suspect an error in your bill or would like to negotiate a repayment plan, your electricity distribution company is the best place to address these concerns.
5. Reporting Physical Damage to Your Meter
Has your prepaid meter been tampered with? Is it displaying an error message that prevents you from loading electricity tokens? Or perhaps it has stopped working entirely?
These types of issues require immediate attention from your DISCO. Whether it’s a technical fault, damage caused by electrical surges, or an illegal connection issue, only your distribution company has the authority to inspect, repair, or replace the meter.
Don’t attempt to fix it yourself, always report such issues to your DISCO for proper handling.
Need to Reach Your Distribution Company?
If you’re experiencing any of the issues mentioned above, it’s best to contact your electricity distribution company directly.
Meanwhile, for all your electricity bill payments, LightNG is here to make the process smooth and stress-free. If you have questions or need assistance, our support team is always ready to help.
Stay informed, stay connected, and keep your electricity worries at bay!
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 in Nigeria. From prepaid meter applications to resolving meter debts, learn when to reach out to your DISCO and how LightNG simplifies your electricity bill payments.){kind=link}