Skip the Wait—Talk to Us Instantly.
We get it, phone calls aren’t always convenient. Whether it’s late at night, you’re low on airtime, or you just prefer a quick text, waiting on hold isn’t fun. That’s why we’ve upgraded our Live Chat feature to make getting help faster, easier, and stress-free.
What is LightNG Live Chat?
Our Live Chat is a real-time messaging tool that connects you directly with our support team. Instead of waiting on a phone call, you can chat with us just like you would with a friend, quick, simple, and available 24/7.
No more scrambling for airtime or worrying about long wait times. Whether you need help with payments, account issues, or any other inquiry, we’ve got you covered instantly.
How to Use LightNG Live Chat
Using our Live Chat is as easy as flipping a switch! Here’s how:
- Visit www.light.ng and log in.
- Tap the “Help Center” button at the bottom left of your screen.
- Type your message, tell us what you need help with.
- Get a response from our representative via chat or even a follow-up call if needed.
That’s it! No hold music, no stress, just instant support.
Stay Connected – We’re Here for You
We’re committed to making electricity payments effortless, and that includes making sure you always have a helping hand when you need one.
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Please I paid for light unit since yesterday and I’m still yet to get the token till now
Hello there,
We sincerely apologize for the inconvenience you’ve experienced. That’s definitely not the experience we want you to have with LightNG.
Kindly confirm if you’ve now received your token. If not, please reach out to our support team immediately via the following contact; +234 (0) 913 514 4132 or click the Live Chat option on our website so we can resolve this for you as quickly as possible.
Thank you for your patience and for bringing this to our attention.